Tech Enthusiast - Revolutionize Customer Support with Cutting-Edge Hardware Solutions
Employer
The Rockridge Group
Salary
$45k-$60k (estimated pay)
Location
South San Francisco, CA
Employment Type
Full-time
Сategory
IT Support Specialists
Description
Join our team as a Service Technician (L2) to provide in-person customer support for hardware, software, and mobility devices while following defined policies and procedures.
Qualifications
- CompTIA 'A+' Certification
- 2 years of professional experience
Responsibilities
- Provide customer support for Windows, MacOS, and iOS software
- Install, repair, and maintain desktop computer hardware
- Manage assets and document resolutions in Knowledge Base
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