Customer Champion - Deliver Exceptional Support and Technical Solutions
Employer
SYSARC INCC
Salary
$55k-$65k (estimated pay)
Location
Rockville, MD
Employment Type
Full-time
Сategory
IT Support Specialists
Description
Looking to join a dynamic team as a Support Desk Technician at a fast-growing Managed Service Provider in the DC area? If you have 3-5 years of tier II or higher technical experience and excel in customer service, we want you!
Qualifications
- 3-5 years of technical experience
- excellent customer service skills
- certifications like Network+ or MCP
Responsibilities
- Provide excellent customer service and desktop support
- Troubleshoot technical issues
- Document internal procedures and processes
Working Hours
40 hours per week
Benefits
- Health, Vision, and Dental plans
- 401k + Company Match
- 2 Weeks Paid Vacation
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