Senior Technical Support Specialist - Master IT Support and Lead a Dream Team
Employer
Shipshape IT
Salary
$70k-$80k (estimated pay)
Location
Bethesda, MD
Employment Type
Full-time
Сategory
IT Support Specialists
Description
Join Shipshape IT as a Senior Technical Support Specialist in the DC Area! Provide top-tier client support and lead a dedicated team!
Qualifications
- 5+ years experience in IT support
- strong communication skills
- customer service oriented
Responsibilities
- Provide on-site and remote desktop support
- Lead tier 2 and tier 3 escalations
- Update client documentation
Education
Bachelor’s degree in Computer Science or equivalent preferred
Working Hours
Monday-Friday, 9am-5pm
Benefits
- health and disability insurance
- retirement plan matching
- team-building events
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