Service Desk Agent Junior - Deliver Outstanding Technical Support and Customer Service in a Fast-Paced Environment
Employer
ASM Research, An Accenture Federal Services Company
Salary
$50k-$70k (estimated pay)
Location
Alexandria, VA
Employment Type
Full-time
Сategory
IT Support Specialists
Description
Exciting opportunity for a Junior Service Desk Agent! Join a dynamic team providing top-notch customer service and technical support to meet client needs.
Qualifications
- Active TS security clearance
- Bachelors degree
- 2 years experience in Tier 1 support
Responsibilities
- Update SOPs and FAQs
- Provide customer onboarding and offboarding
- Provide 24/7 Tier 1 support
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