Join CGS as Sr. Support Center Manager and Lead Government Innovation
Employer
Contact Government Services, LLC
Salary
$110k-$160k (estimated pay)
Location
Dallas, TX
Employment Type
Full-time
Сategory
Information Security Analysts
Description
Exciting opportunity to join CGS as Sr. Support Center Manager! Be part of government innovation and work with cutting-edge technology.
Qualifications
- Experience in Information Systems, IT, Engineering, or Computer Science
- HDI certified Support Center Manager
- Experience re-engineering service desks
- Demonstrated Government buy-in for IT improvements
Responsibilities
- Develop and maintain formal processes for increased productivity
- Implement methodologies to improve customer satisfaction
- Manage incident management system according to ITIL standards
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