Guest Experience Guru – Welcome Guests with Warmth and Efficiency at the Front Desk
Employer
Holiday Inn Express & Suites Charlotte Southwest
Salary
$28k-$32k (estimated pay)
Location
Charlotte, NC
Employment Type
Full-time
Сategory
Hospitality Managers
Description
Love helping people? Join our team as a Hotel Front Desk Agent at Holiday Inn Express & Suites Charlotte Southwest!
Qualifications
- Previous experience in customer service
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Professional appearance
Responsibilities
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
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