Service Representative - Deliver Exceptional Support and Drive Customer Satisfaction at Joe Yi Insurance Agency
Employer
Joe Yi - State Farm Agent
Salary
$40k (estimated pay)
Location
Tacoma, WA
Employment Type
Full-time
Сategory
Customer Service Representatives
Description
Looking for a dedicated Service Representative to join our team at Joe Yi Insurance Agency, providing outstanding support to customers in a fast-paced environment.
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or a related field is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work well in a team-oriented environment
- Proficient in using computer systems and software
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, service issues, and account inquiries
- Resolve customer complaints and concerns efficiently and effectively
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service processes and enhance customer satisfaction
- Stay updated on company products, services, and promotions to provide accurate information
Benefits
- Competitive annual salary of $40,000
- Comprehensive benefits package, including supplemental health insurance and retirement plans
- Opportunities for career growth and development
- A supportive and inclusive work environment
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