Call Center Team Lead - Empower Your Team and Transform Patient Experience
Employer
Specialty Eye Institute
Salary
$50k-$70k (estimated pay)
Location
Jackson, MI
Employment Type
Full-time
Сategory
Customer Service Representatives
Description
Lead a team of call center representatives at Specialty Eye Institute, providing exceptional patient experience and improving efficiency. Join us in a rewarding role that values leadership and customer service.
Qualifications
- High School diploma required
- Two to four years experience in related sales
- Proficient in Microsoft Word, Excel, and Power Point
Responsibilities
- Oversee daily operations of Patient Communications Department
- Train and support call center associates
- Manage patient contact process for reschedules
Benefits
- Competitive wages
- Robust benefit package including medical, dental, life and disability insurance
- Generous paid time off program
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