Quality Support Coach - Drive Quality Excellence in Operations Control Center Support
Employer
MTM, Inc.
Salary
$29/hr (estimated pay)
Location
Hyattsville, MD
Employment Type
Full-time
Сategory
Customer Service Representatives
Description
Looking for a Quality Support Coach at MTM, Inc. in Baltimore, MD. Monitor Operations Control Center activity, provide quality assurance, and assist with process improvements.
Qualifications
- High school diploma or G.E.D
- Strong communication skills
Responsibilities
- Conduct daily monitoring of OCC activity
- Document and score quality metrics
- Meet monthly percentage goals
Education
College degree preferred
Working Hours
Flexible Scheduling
Benefits
- Health and Life Insurance Plans
- 401(k) with company match
- Tuition Reimbursement
Keywords
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