Customer Service Rockstar - Thrive in Providing Exceptional Customer Experiences
Employer
Laminex Inc
Salary
$28k-$35k (estimated pay)
Location
Fort Mill, SC
Employment Type
Full-time
Сategory
Customer Service Representatives
Description
Join our team as a Customer Service Representative and provide top-notch assistance to customers with a smile!
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Utilize cloud-based Business Systems to interact with customers, enter orders, track shipments, etc...
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Benefits
- 401(k) matching
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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