Quality Assurance Supervisor - Drive Innovation and Excellence in Customer Experience
Employer
Promo Builder
Salary
$70k-$85k (estimated pay)
Location
Chicago, IL
Employment Type
Full-time
Сategory
Customer Service Representatives
Description
Join our team as a Quality Assurance Supervisor at Promo Builder, leading a customer-centric culture and driving continuous improvement.
Qualifications
- 3+ years in a Quality Assurance role within a large Customer Experience Department
- 2+ years of supervisory experience
Responsibilities
- Manage day-to-day quality activities
- Develop, implement and manage a robust and comprehensive Quality Assurance program
- Identify key performance indicators (KPIs)
Benefits
- health insurance
- professional development opportunities
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