Ticket Coordinator - Queue Coordinator 1 - Join the Cutting-Edge Team at SW Complete
Employer
SW Complete
Salary
$60k-$70k (estimated pay)
Location
Annapolis, MD
Employment Type
Full-time
Сategory
Customer Service Representatives
Description
Exciting opportunity at SW Complete for a Ticket Coordinator - Queue Coordinator 1 to join our team! Seeking someone with 2-4 years of experience in customer service or help desk.
Qualifications
- Experience with Linux or Windows administration
- ITIL v3 Foundations certification
Responsibilities
- Monitoring dedicated queues and assign tickets to appropriate resources
- Ensuring SLAs are maintained
- Assigning tickets to Service Desk/Other Teams
Education
A bachelor’s degree in Computer Science or equivalent is desired for this job
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